Frequently Asked Questions
Everything you need to know about Moxie Vinyls products, shipping, and care.
How long does shipping take for my vinyl order?
Standard shipping typically takes 3-7 business days within the continental US. Processing time for in-stock items is 1-2 business days, and you will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for vinyl records and accessories?
We offer a 30-day return policy for unopened and sealed products. If your vinyl arrives warped or damaged, please contact our support team within 48 hours of delivery with photos to arrange a replacement or full refund.
How do you ensure vinyl records aren't damaged during transit?
We use specialized, heavy-duty corrugated cardboard mailers designed specifically for vinyl records. Each shipment includes extra padding and corner protection to prevent seam splits and impact damage.
What payment methods do you accept?
Moxie Vinyls accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
How should I store and clean my new vinyl records?
To maintain audio quality, we recommend storing records vertically in a cool, dry place. Avoid stacking them horizontally to prevent warping. For cleaning, use an anti-static carbon fiber brush before and after each play.